FAQs

What is Audio Art?

Audio Art combines high-quality canvas prints with an integrated Bluetooth speaker system, allowing you to enjoy visual art and audio in a single product.

How can I customize my speaker?

Personalize your speaker by uploading your own photo or selecting from our curated collection of exclusive designs. Whether it's a cherished memory, a piece of artwork, or a unique design, we'll ensure it looks stunning and delivers exceptional sound quality, bringing both art and audio to life in your space.

What file formats and resolutions are recommended for uploads?

For the best print quality, please upload high-resolution JPEG, PNG, or PDF files. We recommend a resolution of 150 dpi for crisp, clear prints.

Do's and Don'ts for Image Uploads

Do's:
1) Upload the original image file for the highest quality.
2) Ensure your image is at least 150 dpi to avoid pixelation.
3) Use high-resolution images from your camera or smartphone (not social media).
4) Make sure that any image you upload does not infringe copyright, especially images from the internet or other artists. If you are using someone else’s work, please provide a suitable license and a high-resolution file.

Don'ts:
1) Avoid images saved from social media platforms, as they are often compressed.
2) Don’t use screenshots or images saved from texts, as these are typically low resolution.
3) Steer clear of using photo editing apps that reduce image quality—always send the original file.

What is the battery life of the speaker?

The speaker offers up to 12 hours of playback on a single charge, so you can enjoy your music all day.

How do I charge the speaker and how long does it take?

Charge your speaker with the included USB cable. A full charge takes about 3 hours.

What type of battery does the speaker use?

Our units use rechargeable Li-Ion batteries. Newer models have replaceable batteries, which are available in the Accessories section.

Where can I download the manual for my product?

You can download the manual for your specific Audio Art product size here. Each size may have unique specifications, so make sure to select the manual that matches your product's dimensions for accurate details on setup and usage.

Why is my unit asking for a PIN code?

Some models may request a PIN code when pairing. The default PIN code is 1234.

Can I connect multiple speakers together?

Yes, our latest models can be paired for stereo sound or multi-room playback.

What are the dimensions and weight of the product?

We offer various sizes, with the most popular being 16x20 inches. The standard model weighs about 5 pounds.

Is the product suitable for outdoor use?

It’s designed for indoor use to protect the electronics and artwork from the elements.

How can I clean or maintain my product?

Simply dust with a soft, dry cloth. Avoid wet cleaners or abrasive materials to keep both the art and speaker in perfect condition.

Where do you ship?

We currently ship to the USA, including Alaska, Puerto Rico, and Canada.

What is the warranty?

We provide a one-year warranty on all products, covering defects in materials or workmanship.

Can I return or exchange my product if I’m unsatisfied?

We offer a 30-day return policy for undamaged items. Custom orders can only be returned if there’s a defect or damage.